Returns And Refunds Policy

Returns & Refunds At Rosewood Lane, we want you to be completely satisfied with your purchase. If you are not happy with your items, you may return them within 30 days of receiving your order.

Return Conditions:

  • Items must be in their original packaging with all components included.

  • Items must be in new, unused condition. Damage caused by careless handling or wear and tear will void the return.

  • For hygiene-sensitive products (e.g., intimate apparel, earrings), items must be unopened and in their original sealed packaging.

  • Any defects or shipping damages must be reported to our support team within 48 hours of delivery.

How to Start a Return: To initiate a return, please contact our customer service team at [Your-New-Email@rosewood-lane.com]. Please include:

  • Order Number

  • Reason for return

  • Photos of the item (required if the item is damaged or defective)

Important Return Notes:

  • Return Address: Please do not send your return to the address on the shipping label. We will provide you with the correct return instructions and the authorized return address once your request is reviewed.

  • Shipping Costs: Customers are responsible for the return shipping costs unless the item arrived damaged or the wrong item was sent.

  • Tracking: We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item without a tracking confirmation.

Refund Process: Once your return is received and inspected (typically within 7 business days), we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 10 business days.

Shipping & Cancellation Order Processing: Orders are processed within 1-3 business days.

Shipping Times: Our products are sourced globally to provide you with the best prices. Delivery to the United States typically takes 6-11 business days.

Cancellations: Once an order has been dispatched and is in transit, it cannot be canceled. You may return the item for a refund once it arrives by following our return process above.